Key Account Manager, Member Engagement


The Key Account Manager is the main point of contact for the Member and responsible for managing the day to day interface between the Member and ClarusONE. The Key Account Manager will manage all Member matters, anticipate the Member needs, work within ClarusONE to ensure deadlines for the Member are met, and help deliver value for the Member.  This role is responsible for developing the relationship between ClarusONE and the Member while serving as the liaison to drive strategic alignment between buy-side and sell side activities for Generic medicines.  In addition, the role will be responsible for developing a deep understanding of the members strategic needs, routinely reviewing market and industry dynamics and working cross functionally within ClarusONE and with the member.


The role will work closely with the sourcing team to ensure sourcing strategies evolve to meet the member and their respective customer needs as well as identify and support with channel specific initiatives/strategies. The role will work with the Sr Director Member Engagement to ensure there is a structure and framework for managing the account planning cycle and activities with the member. The aim to ensure the member needs and expectations are met and align to our internal priorities and business goals. They will take point to lead all quarterly business reviews and work with the ClarusONE leadership to prepare all necessary material and align with key stakeholders from across the businesses. s. The Key Account Manager is a critical role in the Member Engagement function and will continuously look to drive operational efficiencies between ClarusONE and its Member’s.


The position requires strong client management, commercial acumen, negotiation, strategic thinking, interpersonal and relationship management skills, as well as problem-solving and the ability to identify opportunities with a focus on procurement, services, supply chain, and sales.


  • Developing a solid and trusting relationship between Member and ClarusONE

  • Developing a complete understanding of the Member needs and helping resolve Member issues

  • Anticipating Member changes and continuously look to drive operational efficiencies between Member and ClarusONE.  Support resolution of Member operational issues and develop plans to align sourcing activities within ClarusONE.

  • Establish and operate within the agreed account management framework, oversee QBR’s as well as manage the annual Member strategic joint planning process to identify strategic initiatives, review ways of working and develop mutual performance and growth objectives

  • Managing communications between Member and internal teams working teams at ClarusONE.

  • Engage in frequent strategic planning meetings aimed to align buy-side and sell-side strategies to better meet Member’s evolving needs and increase Member profitability.

  • Planning and presenting reports on Member progress, goals, and quarterly initiatives to share with team members and other stakeholders.

  • Meeting all Member needs and deliverabl's according to proposed timelines

  • Coordinate activities to exceed assigned targets for growth and deliver on the strategic objectives set and facilitate solution development efforts that address Member wants/needs

  • Maintain high customer satisfaction ratings

  • Develop a deep understanding of the generic industry



  • Bachelor’s degree; preference for Finance, Economics, Business or similar

  • Preference for Masters in Business Administration

  • Minimum of 8 years of experience in account management, sales, sourcing, business development or product management

  • Pharmaceutical experience preferable


  • Key account management, sales of business development experience

  • Strong proficiency in MS Excel and/or Access with a solid background in data extraction and manipulation techniques.

  • Well organized, process and team-oriented with the ability to prioritize quickly.

  • Excellent communication skills and able to work with all levels of management and internal/external customers to get results quickly – able to communicate decisions and recommendations to stakeholders in a high-pressure environment.

  • Highly motivated self-starter: ability to initiate and manage work with sense of urgency.

  • Ability to effectively deliver “bad news” and manage conflict to successful resolution.

  • Ability to perform in a fast-paced, results driven environment that is constantly changing.

  • Ability to build and maintain long term relationships. 

  • Willingness and ability to attend regular after-hours events and attend 3 to 5 international industry conferences per year.

  • Formal training in negotiations and/or demonstrated experience.


To apply, please send your CV and covering letter to